Where is progress saved?
Lesson, story, and game progress is saved only on the device. Shqipi does not require an account or upload a child’s progress.
How do I reset progress?
Open Cilësime, complete the parent check, and use the progress reset control. This clears locally saved learning progress.
Why can’t I hear audio?
Check the device’s media volume and the sound settings inside Shqipi. Some learning voice recordings may not yet be available in the current version.
Does Shqipi need Internet?
No. The production App is designed to work offline, with its current images, stories, activities, and available sounds bundled on the device.
Which devices are supported?
The Android release supports Android 7.0 and newer and is designed primarily for tablets in landscape orientation. Device-specific testing is ongoing as release preparation continues.
Will reinstalling erase progress?
It may. Uninstalling Shqipi or clearing its app storage can remove locally saved progress. Updating the App normally should preserve it.
For adults: Support messages should be sent by a parent or guardian, not by a child. Please do not include a child’s personal information, photographs, or precise location.
Contact support
Email support@shqipi.app. Including the device model, Android version, and a short description of the issue will help with troubleshooting.